Shipping Policy
All our products are shipped FOB Ship Point unless otherwise agreed upon or noted by Handling Concepts, Inc. Risk of loss and title for orders are transferred to you upon our delivery to the carrier. Please inspect your delivery immediately and thoroughly upon arrival for any damages that may have occurred during transit. All damages and/or shortages must be noted on the delivery receipt. Please refuse any and all shipments that are damaged. In the unfortunate event your order is damaged we will assist you as best we can and adhere to the NMFC’s (National Motor Freight Classification) laws as regulated by the US Government.
Standard UPS deliveries are door to door. Standard truck deliveries are from shipping dock to shipping dock. Typical transit times for “STOCK” items range from 3 – 8 business days once your order has shipped. A business day is designated Monday thru Friday and does not include holidays. "MADE TO ORDER" or “CUSTOM”, items have varied ship times that can be confirmed by calling 800-575-4835. If you, or your facility, do not have a shipping dock we are more than happy to accommodate your needs. Additional options are available at additional costs including and not limited to call prior to delivery notification, residential delivery, lift gate at destination, and inside delivery. Please contact us at 800-575-4835 for assistance regarding additional shipping options. Any additional shipping costs incurred that were not previously agreed upon in writing with Handling Concepts, Inc. will be charged to you, the consignee.
Due to the wide range of products we offer we ship from multiple shipping points around the country and we use a variety of transportation methods. Shipping charges are calculated based on weight, size/pieces, origin zip code, and destination zip code. While some of our products are eligible to ship via UPS, most items require shipment by truck due to their size and/or weight. We will pick the most economical method of transportation unless otherwise requested by you and agreed upon in writing by Handling Concepts, Inc.